Return & Refund Policy

Devam is committed to delivering the highest quality premium wheat and agricultural products. Because our products are consumable food items, our return policy is designed to ensure safety and hygiene.

1. Eligibility for Returns

Due to the perishable nature of food items, returns or replacements are only accepted under the following conditions:

• The product packaging was damaged or tampered with prior to delivery.
• You received a product different from what you ordered.
• The product was found to be spoiled or contaminated upon opening (must be reported within 24 hours).

2. Non-Returnable Items

We cannot accept returns for products that have been heavily used, improperly stored after delivery, or if the claim is made after 48 hours of successful delivery.

3. How to Request a Return

To initiate a return or replacement, please contact our customer support team within 48 hours of delivery. Provide your Order ID, a brief description of the issue, and clear photographs of the product and its packaging. Our team will review your request and guide you through the process.

4. Refunds Process

If your return request is approved for a refund, the amount will be processed back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your bank account or credit card statement.

5. Order Cancellations

Orders can only be cancelled before they are dispatched from our warehouse. Once an order is in transit, it cannot be cancelled.