Privacy Policy

Welcome to Devam, operated by Shreeji Gruh Udhyog(“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data of our customers, website visitors, and distributors. This Privacy Policy details how we collect, handle, store, and safeguard your personal information when you visit or purchase fromhttps://thedevam.com.

1. Information We Collect

We collect information necessary to provide you with seamless ordering, fresh product delivery, and customer support:

• Personal Identifiers: Name, phone number, email address, delivery addresses, and billing details provided during checkout or account registration.
• Order Details: Products purchased, quantities, transaction records, invoice history, and delivery instructions.
• Payment Information: All online payments are handled securely by RBI-authorized payment gateways (e.g. Razorpay). We do not store your full credit/debit card numbers, UPI PINs, or bank passwords on our servers.
• Technical & Usage Data: IP address, device type, browser information, pages visited, and cookies to improve browsing speed and remember your cart items.

2. How We Use Your Information

Your data is utilized strictly for legitimate business and fulfillment purposes:

• Processing, packing, dispatching, and tracking your flour and spices orders.
• Sending automated order confirmations, dispatch updates, and delivery intimations via SMS, WhatsApp, or Email.
• Providing customer support, resolving queries, and processing return or refund requests.
• Preventing fraud, bot traffic, and unauthorized transactions.
• Complying with statutory tax laws, GST invoicing, and regulatory obligations under Indian law.

3. Data Protection & Security Measures

We implement industry-grade technical and organizational safeguards:

• Encryption in Transit: End-to-end 256-bit SSL/TLS HTTPS encryption across all web pages and API communications.
• Access Control: Administrative access to order records is restricted to verified personnel and protected with multi-factor authentication.
• Zero Sale of Data: We never sell, rent, or trade your personal information to third-party data brokers or advertisers.

4. Cookies and Tracking Technologies

Our website uses essential and functional cookies to ensure your cart persists during your visit, authenticate user sessions, and analyze anonymous aggregate traffic to improve site speed. You can manage or decline non-essential cookies via our Cookie Consent banner or through your browser settings.

5. Third-Party Service Providers

To complete fulfillment and communicate with you, we partner with trusted, industry-leading service providers who adhere to strict data security standards:

• Payment Processing: Razorpay (PCI-DSS Level 1 compliant).
• Logistics & Courier Partners: Authorized national and regional courier networks for doorstep parcel dispatch.
• Transactional Notifications: MSG91 & Nodemailer / Google Cloud Infrastructure for order alert delivery.

6. Your Rights Under DPDP Act 2023

As a user residing in India, you are entitled to:

• Access a summary of the personal data we hold about you.
• Request correction of inaccurate or outdated information in your profile.
• Request erasure or deletion of your account and personal data, subject to statutory GST and accounting retention requirements.
• Withdraw consent for promotional communications at any time.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and Digital Personal Data Protection Act 2023, the details of our Grievance Officer are provided below: